Her Wig Concierge

Shipping & Delivery Policy
At Her Flawless Beauty, we prioritize a seamless shopping experience. Please review our shipping policy carefully, and feel free to reach out with any questions.
Protecting Your Package
For peace of mind, we highly recommend selecting a shipping option that includes insurance. If you opt for free shipping, please note that it does not include insurance, and HFB is not responsible for lost or stolen packages.
Processing & Shipping Times
Estimated delivery times are provided on each product page and in your cart before checkout. While some orders may arrive earlier, we kindly ask that you refrain from inquiring about shipping updates before the estimated timeframe.
⭐ FedEx 2-Day & FedEx Overnight Shipping: These options refer to the delivery speed after processing—not the time it takes for your order to be shipped.
Every order requires processing before shipping. If you have an upcoming event, we strongly recommend placing your order well in advance.
Appointment Policy
To ensure a stress-free experience, we advise against scheduling a hair appointment until your order has physically arrived. HFB is not responsible for appointment cancellations, lost deposits, or refunds due to delayed shipments.
Address Accuracy
Please double-check that your shipping address is correct, including apartment or house numbers. Incorrect or incomplete addresses may lead to delays or rerouting, which can take weeks to resolve.
If your package is misdelivered, please contact the shipping carrier first. We are happy to assist if you need help reaching them.
Holiday & Peak Season Delays
From November to January, shipping carriers experience peak season delays. While we do our best to ship orders promptly, transit times may be extended due to increased holiday demand.
Thank you for choosing Her Flawless Beauty. We appreciate your patience and trust in our brand!

No refunds. We offer exchanges or site credit only. At Her Flawless Beauty, we take pride in delivering the highest quality extensions, and customer satisfaction is our priority. However, if you change your mind, we’re happy to accommodate an exchange or site credit. 1. Returns must be shipped back within 5 days of receiving your order. 2. Hair must be in its original, untouched condition—unworn, uncombed, and untampered with. It must be returned exactly as received. 3. Custom wigs from The Wig Atelier are final sale. To start the return process, please contact us first. Thank you for choosing luxury.