Soft Life Forever (DFY Digital Product Guide)

SHIPPING AND DELIVERY

Under no circumstance is Her Flawless Hair responsible for lost or stolen packages by mail. IF YOU ARE AFRAID YOUR PACKAGE WILL GET LOST IN THE MAIL PLEASE CHOOSE ONE OF THE SHIPPING OPTIONS THAT INCLUDE INSURANCE TO COVER lost/stolen PACKAGES.

USPS PRIORITY SHIPPING UP TO $50 INSURANCE COVERED $12 *FREE IF YOUR ORDER IS OVER $200 USPS PRIORITY SHIPPING UP TO $500 INSURANCE COVERED $20

A SIGNATURE is REQUIRED to confirm delivery on all orders! Someone must be home to sign for it or you can arrange to pick it up from your local post office. IF YOU ARE NOT HOME FOR The first delivery attempt the post office will leave you a notice to pick it up with the time and LOCATION, OR you can sign the notice and have them redeliver it the next day.

Please make sure you include the correct address with the apartment number/ house number. If your package gets lost or rerouted it could take weeks to reroute it back to you. ​

If your package is delivered to the wrong house please contact the post office that delivers to your house FIRST. If you have any issues with delivery please contact the shipping carrier FIRST. IF YOU NEED ASSISTANCE WITH CONTACTING THE SHIPPING CARRIER HER FLAWLESS HAIR CAN ASSIST.

NORMAL Processing takes 3-5 business days. Your order is shipped out normally by the 4TH or 5th day.

SHIPPING SPEED AFTER YOUR ORDER I SHIPPED OUT IS NORMALLY: ​
USPS PRIORITY: 2-5 days (MONDAY - SATURDAY)
FEDEX 2 DAY: 2 DAYS (MONDAY - FRIDAY)
FEDEX OVERNIGHT : 1 DAY ( MONDAY - FRIDAY)

if you choose Fedex 2 Day shipping or Fedex overnight that does NOT mean your order will ship in 2 days or overnight. 2 Day and Overnight refers to the shipping speed it will take to deliver to you after the processing time frame.
After you place your order you WILL typically receive your order within THE NEXT 7 days DEPENDING ON THE MAIL FLOW. ​
During the global pandemic AND USPS AND FED EX PEAK SEASON (NOV-JAN) PLEASE ALLOW ROOM FOR DELAYS
If you have an event coming up please order your hair as early in advance as possible to prevent unforeseen delays.

YOU CAN NOT GET A REFUND IF YOUR HAIR DOESN'T MAKE IT IN TIME. ​

If you need your hair shipped immediately please order from the READY TO SHIP COLLECTION.

READY TO SHIP

Ready To Ship hair ships in 1 business day. If you place your order by 12noon PST your order will ship same day.

Only what says Ready To Ship is available for immediate shipping.
If your order includes something that is not ready to ship your whole order will ship together.
If you need the Ready To Ship part of your order to ship immediately you must place a different order for that.

LOCAL PICK UP (DMV AREA)

If you order online NO YOU CAN NOT pick it up.
​THERE IS A 50% DEPOSIT FOR PICK UPS.
APPLE PAY / ZELLE / CASH IS ACCEPTED FOR PICK UPS

Local Pickups are offered in the DMV AREA when available. Pickups are announced via Instagram and email. If you want to schedule a pick up, OR WANT TO KNOW WHEN THE NEXT PICK UP WILL BE use the instant chat feature or TEXT (202)731-6530.

We encourage you not to make any hair appointments until YOU GET THE HAIR. Her Flawless Hair is not responsible for any APPOINTMENT cancellation fees or lost deposits! Do not make your hair appointment until the hair is physically in your hands. ​

IF YOUR BILLING AND SHIPPING ADDRESS DO NOT MATCH PLEASE CHECK OUT USING PAYPAL OR APPLE PAY! ​

IF NOT YOUR ORDER MIGHT BE CANCELLED IF WE CAN NOT VERIFY WITH YOUR BANK. ​

***After your package is in the hands of the post office we can not guarantee your delivery date!

NO REFUNDS! NO EXCEPTIONS! EXCHANGE OR STORE CREDIT ONLY!

Within 5 days of receipt. 

Due to the HIGH quality of our products we rarely ever get an unsatisfied customer.

HOWEVER, we understand that there may be a case in which you need to return or exchange your order. IN THIS EVENT HER FLAWLESS HAIR WILL BE happy to accommodate returns or exchanges on hair extensions that have not been opened, worn, or tampered with. (This includes combed, brushed out, or tousled with.)

​If you would like to return your order for exchange/site credit PLEASE CONTACT US FIRST to begin the process.